Which of the Following Matches Between the Quality Pioneers and Their

question 13

Multiple Choice

Which of the following matches between the quality pioneers and their philosophies is INCORRECT?

• A) Deming emphasized a philosophy of verifying the quality of every finished product to ensure customer satisfaction.
• B) Juran emphasized the need for both performance breakthroughs and continuous improvement of processes.
• C) Both of the above are correct.
• D) Both of the above are incorrect.

---

Definitions:

Encoding Specificity Principle

A principle in psychology which posits that memory is most effectively retrieved when the information available at the time of recall is similar to the information available at the time the memory was encoded.

Procedural Memory

relates to the type of long-term memory responsible for knowing how to perform different actions and skills, essentially memory of the process of doing things.

Serial-Order Effect

The psychological phenomenon that the order of information presentation affects memory recall, often seen in lists or sequences.

Depth of Processing

A concept in cognitive psychology that describes the level at which information is thought about, where deeper levels of analysis lead to better memory retention.