A Service Guarantee

question 31

Multiple Choice

A service guarantee

• A) is like a product guarantee except that it is for a service.
• B) specifies exactly what the service delivery system must provide.
• C) builds loyalty.
• D) all of the above.

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Definitions:

Deliberate Exclusion

Intentionally leaving someone out of a group or activity.

Solitary Confinement

A form of imprisonment in which an inmate is isolated from any human contact, except for members of the prison staff, for 22-24 hours a day.

Ostracism

Being barred or expelled from a community or collective.

Imprisonment

Imprisonment refers to the state of being confined in jail or prison as a legal punishment for crimes committed.