Which of the Following Is NOT Included in Internal Service

question 6

Multiple Choice

Which of the following is NOT included in internal service quality in the service profit chain?

• A) Workplace design
• B) Job design
• C) Employee selection
• D) Product design

---

Definitions:

Lack Of Diversity

The insufficient representation of different groups of people within a community or organization, particularly in terms of race, gender, ethnicity, or age.

Panel Interview

An interview in which a board of interviewers questions and observes a single candidate.

Interview Scores

Numerical or qualitative assessments derived from candidate interviews, used to evaluate and compare job applicants.

Selection Procedures

The methods and processes used by organizations to choose the most suitable candidates for a job from a pool of applicants.