There Are Key Differences Between a Service and a Product

question 48

Multiple Choice

There are key differences between a service and a product.Which of the following is true regarding these differences?

• A) Low-contact services as well as manufacturing require employees who are flexible, personable, and willing to work with the customer.
• B) The degree of customer contact is usually higher for manufacturing organizations than for service organizations.
• C) There is a greater degree of customer participation in the manufacture and sale of goods than there is in the sale of services.
• D) Service firms commonly require employees that are more flexible, personable, and willing to work with the customer than is true at manufacturing firms.