Which of the Following Is a Characteristic of High-Contact Services

question 27

Multiple Choice

Which of the following is a characteristic of high-contact services?

• A) High-contact services are used when face-to-face interaction is not required.
• B) High-contact services require employees with administrative/technical skills and efficient service delivery methods.
• C) High-contact services can work at average demand levels.
• D) High-contact services require higher prices and more customization.

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Definitions:

Objective

A specific goal or aim that is intended to be achieved, often measurable and time-specific.

Voluntary Consent

A term used to describe an individual's freely given agreement or permission, free from any form of duress or coercion.

Important Fact

A piece of information that is crucial or significant in context, influencing decisions or outcomes.

Mistakes Of Value

Errors made in transactions based on incorrect assessments of the value of goods, services, or property.