A Service Recovery Process

question 8

Multiple Choice

A service recovery process

• A) follows every service transaction.
• B) is an implicit service.
• C) is rapid compensation for a service failure.
• D) is none of the above.

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Definitions:

Accounting Profit

Profits as shown on a company’s financial statements. Accounting profit does not necessarily correspond to real or economic profit.

Variable Costs

Costs that vary directly with the level of production or a company's output, such as materials and labor.

Fixed Costs

Costs that do not change with the level of production or sales, such as rent, salaries, and insurance premiums.

Marginal Costs

The increase in total cost that arises from producing one additional unit of a good or service.