Which of the Following Is NOT a Correct Statement

question 12

Multiple Choice

Which of the following is NOT a correct statement?

• A) A service is produced and consumed simultaneously.
• B) Services are provided in a bundle of services and goods.
• C) The service delivery system should be designed primarily around the employees in the system.
• D) Low-contact services can usually be made more efficient than high-contact services.

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Definitions:

TQM Tool

A technique, method, or process used in Total Quality Management to improve quality and performance in an organization.

Continental Hot Spot

An area on a continent where hot plumes of mantle material rise, potentially causing volcanic activity and thermal features.

Rift Arms

Extensions of a rift valley, characterized by divergent plate boundaries where the Earth's crust is being pulled apart, leading to the formation of new crust.

Magma Bodies

Accumulations of molten rock located beneath the Earth's surface, which can potentially feed volcanic eruptions.