Which of the Following Is NOT Included in Internal Service

question 6

Multiple Choice

Which of the following is NOT included in internal service quality in the service profit chain?

• A) Workplace design
• B) Job design
• C) Employee selection
• D) Product design

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Definitions:

Prefiguration of Christ

The interpretation of events, persons, or symbols in the Old Testament as foreshadowing or anticipating Christ's life and work.

King David

A significant figure in Jewish, Christian, and Islamic traditions, celebrated as the second king of Israel and a forefather of Jesus, renowned for his religious devotion and poetry, notably the Psalms.

Moses

A key figure in the Abrahamic religions, regarded as a prophet, lawgiver, and leader who liberated the Israelites from Egyptian slavery.

Jonah

A figure in the Hebrew Bible and the Quran, known for being swallowed by a giant fish or whale, and his story is often interpreted as a symbol of resurrection and forgiveness.