Which of the Following Is a Characteristic of High-Contact Services

question 27

Multiple Choice

Which of the following is a characteristic of high-contact services?

• A) High-contact services are used when face-to-face interaction is not required.
• B) High-contact services require employees with administrative/technical skills and efficient service delivery methods.
• C) High-contact services can work at average demand levels.
• D) High-contact services require higher prices and more customization.

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Definitions:

Income

Sums of money attained, usually on a fixed schedule, from work or investment undertakings.

Interest Rate

The proportion at which principal loaned money is repaid with interest to the lender over time, usually as an annual rate.

Utility Function

A mathematical representation that ranks individuals' or entities' preferences over a set of goods or outcomes.

Consumption

The act of consuming goods and services either by individuals or society as a whole, central to economic analysis of demand and spending.