Key Elements/events That Should Be Monitored in the Firm's External

question 3

Multiple Choice

Key elements/events that should be monitored in the firm's external environment include all of the following EXCEPT

• A) competitors.
• B) political events.
• C) economic events.
• D) social trends.
• E) All of these should be monitored.

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Definitions:

Customer at Fault

A situation where the customer is responsible for a mistake, issue, or problem that has arisen.

Body of Your Message

The body of your message is the main part of a communication, containing the essential information or content being conveyed.

Social Media

Platforms for digital networking and communication, enabling users to share content, engage with media, and connect with others globally.

Direct-to-Consumer News Releases

Press releases aimed directly at the end consumer rather than through intermediaries like the media or retailers.