Deming, the Proponent of Total Quality Management, Argued That

question 7

Multiple Choice

Deming, the proponent of total quality management, argued that:

• A) work standards should be defined only as quotas and numbers.
• B) supervision is not essential for quality improvements.
• C) management should train employees in new skills.
• D) products should be certified with standards such as ISO 9000.

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Definitions:

Play

A voluntary and intrinsically motivated activity typically associated with pleasure, exploration, and learning.

Self-concept

An individual's perception of themselves, encompassing beliefs, feelings, and thoughts about one’s abilities, appearance, and values.

Authoritarian

Relating to a governing or leadership style characterized by strict obedience to authority at the expense of personal freedom.

Authoritative

Authoritative describes an approach, particularly in parenting or leadership, that combines firmness and discipline with warmth and responsiveness, valuing autonomy and encouraging independence.