A Statement of Changes in Equity Includes

question 10

Multiple Choice

A statement of changes in equity includes:

• A)each item of income and expense for the period that, as required by other International Financial Reporting Standards, is recognised directly in equity.
• B)profit or loss for the period.
• C)total income and expense for the period showing separately the total amounts attributable to equity holders of the parent and to minority interest.
• D)each item of income and expense for the period that, as required by other International Financial Reporting Standards, is recognised directly in equity, profit or loss for the period, and total income and expense for the period showing separately the total amounts attributable to equity holders of the parent and to minority interest.

Recognize the importance of increasing customer lifetime value and share of customer through CRM efforts.

Understand the role of various communication methods in enhancing customer service and CRM.

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.

Understand the importance of employee empowerment in improving customer service.

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Definitions:

Industry Context

The broader environmental and situational factors, including trends, challenges, and opportunities, that influence the operations and strategies of businesses within a specific industry.

Team Experience

The collective skills, knowledge, and expertise that members of a group bring to achieve a common goal.

Culture

The sum of attitudes, customs, values, and beliefs that distinguishes one group of people from another and is transmitted from generation to generation.

Community's Assumptions

The common beliefs or expectations that members of a community hold about how things work or should work.