You Are Employed as a Commission-Based Sales Clerk for a Cosmetics

question 37

Multiple Choice

You are employed as a commission-based sales clerk for a cosmetics retail store. You know that, on average, exactly 50 percent of the customers that enter your store will make at least one purchase. Thus far this morning, you have waited on eight customers without making a single sale. You are convinced that the next customer you wait on will buy something. This belief is known as:

• A) aversion to ambiguity.
• B) the law of small numbers.
• C) anchoring and adjusting.
• D) gambler's fallacy.
• E) false consensus.

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Definitions:

Severity

The intensity, seriousness, or degree of something, often used in reference to symptoms, conditions, or situations.

Seriousness

The state or quality of being serious, solemn, or earnest.

Client Satisfaction Questionnaires

Tools used to gather feedback from clients on their perceptions of the quality and effectiveness of services received.

Intervention Process

A structured method of addressing a problem or challenge, often involving a series of steps or actions designed to bring about change.