Examlex
Consider the following list: a worker with training in video gaming technology,10 hectares of arable land in southern Ontario,a fishing trawler in Nova Scotia,an ice-cream truck at a park in Quebec.Each of these is an example of
Delivery Gap
A discrepancy between a company's service delivery standards and the actual service delivered, often leading to customer dissatisfaction.
Positive Word of Mouth
The spread of favorable information and recommendations about a product, service, or brand through conversations among consumers.
Empowerment Gap
The difference between what customers expect in terms of control and influence over a service, and what they perceive they actually receive.
Important Customer
A customer considered valuable to a business due to factors like frequent purchases, high order value, or strategic significance, warranting special attention or service.
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