Examlex
For which of the following pairs of products would we expect the cross elasticity of demand to be negative?
Services Gap
The discrepancy between customers’ expectations of service quality and their actual experiences.
Service Expectations
The preconceived notions or standards that customers have regarding the levels of service they should receive.
Perishability
A characteristic of a service.
Service Quality Dimensions
Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.
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