A Purchasing Agent Who Has Previously Ordered from Your Company

question 197

Multiple Choice

A purchasing agent who has previously ordered from your company refuses to reorder on the grounds that "your deliveries are always late." You respond by courteously,"You're absolutely right,and I am going to make it my business to be sure that never happens again." Which method have you used to handle the customer's objection?

• A)postponing
• B)denying
• C)agreeing and neutralizing
• D)ignoring

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Definitions:

Memory

Capacity of the brain to store and retrieve information about past sensations and perceptions; essential to learning.

Peripheral Nervous System

The part of the nervous system that consists of the nerves and ganglia outside of the brain and spinal cord.

Sensory Messages

Signals transmitted by sensory receptors to the brain or spinal cord, conveying information about the environment.

Motor Commands

refer to signals from the brain or spinal cord that direct muscles to contract or relax, enabling movement.