Which of the Following Customer Service Components Is Likely to Be

question 51

Multiple Choice

Which of the following customer service components is likely to be most critical for Ford when it purchases new-to-the-manufacturer automobile tires (tires put on new Ford cars) ?

• A)lead time
• B)dependability and on-time delivery
• C)communication
• D)convenience

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Definitions:

Stanley Prusiner

Stanley Prusiner is a scientist known for his discovery of prions, a type of infectious agent composed of protein material that can replicate without containing nucleic acids.

Infective Agent

A biological agent, such as a virus, bacterium, or fungus, capable of causing disease.

CJD

Creutzfeldt-Jakob Disease, a rare, degenerative, invariably fatal brain disorder marked by rapid cognitive decline and caused by prions.

Papovaviruses

A group of DNA viruses, known to cause diseases in humans and animals, including papillomas, polyomas, and vacuolating viruses.