Companies Have Found That Using Social Media Can Reduce Customer

question 149

Multiple Choice

Companies have found that using social media can reduce customer service and support costs.Assuming all else is equal,implementing a social media program may help companies increase their:

• A)profit margins
• B)support costs
• C)marketing costs
• D)price of goods sold

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Definitions:

WEIRD Societies

Acronym for Western, Educated, Industrialized, Rich, and Democratic societies, used in psychology to discuss the potential biases in research findings due to over-reliance on samples from such populations.

Western

Often refers to something related to the Western world, typically associated with cultures and countries in Western Europe and North America, or to the genre in film and literature characterized by themes of the American frontier.

Inferential Statistic

Statistical methods that allow researchers to make predictions or inferences about a population based on a sample of data.

Spatial Task

A task that involves understanding, perceiving, and manipulating objects and their relationships in space.