Organizations Attempt to Reduce the Inconsistency in the Delivery of Services

question 73

Multiple Choice

Organizations attempt to reduce the inconsistency in the delivery of services through:

• A)higher incentives to employees for satisfactory performance.
• B)collaboration.
• C)the reduction of customer contact points in the service delivery process.
• D)standardization and training.

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Definitions:

Economic Analysis

The systematic approach to determining the optimum use of scarce resources, involving comparison of two or more alternatives in achieving a specific objective under the given assumptions and constraints.

Voting Patterns

The tendencies and preferences displayed by voters when participating in political elections, often influenced by cultural, socioeconomic, and demographic factors.

Proposed Legislation

Draft laws or regulations presented to a legislative body for consideration and potential enactment.

Earmarks

Funds that are directed to specific projects, typically within a government's budget, often at the directive of legislators.