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When Telma got her drive-thru order at the fast-food restaurant,she thought the employee who took her money and gave her order was cold and unfriendly.Furthermore,the food was cold and gave her indigestion.Every time she has the opportunity,she says something derogatory about the restaurant because she does not distinguish the deliverer of the service (the employee who prepared her food and gave it to her) from the service (the fast-food restaurant) .Telma is having a problem with which unique characteristic of services?
Sympathetic Nervous System
A division of the autonomic nervous system that controls the body's responses to perceived threats by activating the fight-or-flight response.
Parasympathetic
The part of the autonomic nervous system responsible for rest and digestion, counterbalancing the sympathetic system.
Nervous System
The part of an animal's body that coordinates its actions and transmits signals to and from different parts of its body, including the brain, spinal cord, and nerves.
Lie Detector Tests
Also known as polygraph tests, these are examinations designed to determine the truthfulness of an individual's statements through physiological responses.
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