Sterile Feral,Inc

question 102

Multiple Choice

Sterile Feral,Inc.,is a non-profit organization that catches wild or stray cats,neuters them,vaccinates them,and releases them back into the wild.The personnel of the non-profit organization are caring people who love animals and try to do what they can to meet the needs of each cat they care for.The caring nature of the personnel relates to which service quality dimension?

Acknowledge the role of personal relationships and knowledge in building credibility.

Comprehend the importance of choosing the appropriate communication channel based on the message's complexity.

Realize the implications of the communication process for planning and organizing within a management context.

Understand the key aspects that contribute to making communication both effective and efficient.

Definitions:

Quality Costs

Represents the expenses associated with preventing, detecting, and correcting defective work in products or services.

Defect Rate

A measure of the frequency at which errors or flaws occur in a manufacturing process or a product.

Quality Performance

The degree to which a product or service meets customer expectations and industry standards.

Internal Failure Costs

Costs incurred to rectify defects found before the delivery of a product to the customer, part of quality control expenses.