Arnett Is Looking for a New Web Portal to Use

question 106

Multiple Choice

Arnett is looking for a new web portal to use to access information that interests him on the Internet.The one he currently uses is too cluttered with ads and has several links that do not work.While the site itself works fine,he is unhappy with its appearance and the fact that the company managing the site has done nothing to upgrade it.In terms of the service quality dimensions,Arnett is most unhappy with which dimension of this service?

• A)assurance
• B)tangibles
• C)reliability
• D)responsiveness

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Definitions:

Standard Deviation

An index reflecting how significantly a series of statistics diverges or spreads.

Packaging Machine

Equipment used in the final stages of production to encase or protect products for storage, sale, or shipment.

Standard Deviation

A measure of the dispersion or variation in a set of values, indicating how much the values differ from the mean.

Bottling Machine

A mechanical device or production line used for filling bottles with liquids, such as beverages, automatically or semi-automatically.