You Are Flying First Class from Halifax to Vancouver for a Well-Deserved

question 27

Multiple Choice

You are flying first class from Halifax to Vancouver for a well-deserved vacation.Right behind first class a passenger is playing the harmonica loudly and it is obvious that he has had too much to drink.Your perception of the airline changes and you may not choose this airline again.Because you associate the drunken harmonica player with the airline,this is a problem with ______________ when it comes to the uniqueness of services.

• A)inventory
• B)inseparability
• C)intangibility
• D)inconsistency

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Definitions:

Two-Thirds Vote

A voting requirement used in various legislative bodies, where two-thirds of the voting members must agree on a proposal for it to pass.

Seventeenth Amendment

An amendment to the U.S. Constitution ratified in 1913 that established the direct election of U.S. Senators by popular vote, replacing their selection by state legislatures.

Senators

Members of the senate, which is one of the two chambers in the bicameral legislature of many countries, including the United States.

Elected

The process by which individuals are chosen through voting to hold public office or perform public duties.