Which of the Following Is a Point in the Customer

question 61

Multiple Choice

Which of the following is a point in the customer contact audit for a health club?

• A)group exercise programs
• B)the customer's diet
• C)too much traffic on the way to the club
• D)a willingness to exercise

---

Definitions:

Risk Neutral

An attitude or preference indicating indifference between choices with uncertain outcomes, focusing instead on the expected values.

Risk Averse

A characteristic of preferring to avoid risk, inclining towards guaranteed outcomes over potentially higher-yielding but uncertain ones.

Income

The accumulation of funds, characteristically on a habitual basis, through work or investing.

Von Neumann-Morgenstern

A theory of expected utility that describes how rational individuals choose among uncertain prospects, emphasizing the maximization of utility for decision-making under uncertainty.