At the End of Every Stay,Hotel De Glace Sends Their

question 54

Multiple Choice

At the end of every stay,Hotel de Glace sends their guests a digital survey asking them to rank several items that they experienced.Which tool is Hotel de Glace using?

• A)gap analysis
• B)capacity management
• C)customer touch point audit
• D)internal marketing

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Definitions:

Customer Order Fulfillment

The process of receiving, processing, and delivering orders to customers, ensuring their requirements are met timely and accurately.

Order Accuracy

The rate at which orders are filled correctly, reflecting the effectiveness of a company's picking and shipping processes.

Due Date Fulfillment

The process of completing a task, job, or order by its specified due date, ensuring timely delivery to customers.

Market Servicing

The activities and strategies a company uses to support its market presence, including distribution, customer support, and promotional efforts.