Consumers Have More Difficulty Evaluating Services Than They Do Products;

question 141

Multiple Choice

Consumers have more difficulty evaluating services than they do products; the difficulty results from the:

• A)intangibility of services.
• B)incongruity of services.
• C)inseparability of services from consumers.
• D)inflexibility of services.

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Definitions:

Pharmaceutical Distribution

The process of getting pharmaceutical products from the manufacturer to pharmacies, hospitals, and other end-points where they will be sold or dispensed.

IT Staff

Employees or team members responsible for managing and maintaining information technology and computer systems within an organization.

Sales Staff

Employees responsible for selling products or services and interacting with customers to achieve sales goals.

Fashion Retail Business

A commercial enterprise specializing in the sale of clothing and accessories to consumers.