When It Comes to Developing New Services Over New Products

question 208

Multiple Choice

When it comes to developing new services over new products there are some significant differences.All of the following represent the differences except:

• A)the service delivery staff is part of the customer experience.
• B)focus on the competition, not on consumers.
• C)local decentralized production of the service is required.
• D)the new-service development process is often difficult for the customer to observe.

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Definitions:

Taxa

Taxa are the groups or categories used in the scientific classification of organisms, organized in a hierarchical system from kingdom down to species.

Inclusive

Embracing diversity and ensuring all individuals or elements are considered and integrated into a whole.

Five Kingdom Classification

A system that categorizes all living organisms into five distinct groups: Monera, Protista, Fungi, Plantae, and Animalia, based on their cell structure and function.

R. H. Whittaker

A prominent ecologist who proposed a five-kingdom classification system for living organisms based on cellular structure and mode of nutrition.