Customer Relationship Management (CRM)is Most Closely Related to the _____

question 14

Multiple Choice

Customer relationship management (CRM) is most closely related to the _____ era in the evolution of marketing.

• A)production
• B)customer experience management
• C)sales
• D)societal marketing

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Definitions:

Price Level

The price level is the average of current prices across the entire spectrum of goods and services produced in the economy, often used as a measure of inflation.

Exchange Rate

The monetary value of one currency when exchanged for another.

Gold Standard

An arrangement whereby the currencies of most countries are convertible into gold at a fixed rate.

World War I

A global conflict that occurred from 1914 to 1918, involving many of the world's great powers divided into two opposing alliances: the Allies and the Central Powers.