Which Tool Would Organizations Want to Use If Their Goal

question 185

Multiple Choice

Which tool would organizations want to use if their goal was to engage customers in collaborative dialogue for mutual benefits?

• A)societal marketing
• B)online forum
• C)social media
• D)social CRM

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Definitions:

Kübler-Ross

Refers to a model of the five stages of grief (denial, anger, bargaining, depression, acceptance) developed by Elisabeth Kübler-Ross.

Acceptance

Acceptance is the act of receiving or consenting to something offered or recognizing the reality of a situation without attempting to change it or protest.

Diagnostic Tests

Tests used to determine the presence or absence of a condition or disease in a person, often based on symptoms, for the purpose of making a clinical diagnosis.

Physician

A medical professional who is trained to diagnose and treat illnesses, diseases, and injuries.