Which of the Following Statements About Customer Relationship Management Is

question 150

Multiple Choice

Which of the following statements about customer relationship management is true?

• A)Customer relationship management has a short-term focus on increasing profits.
• B)Customer relationship management is easy to implement.
• C)In an ideal setting, customer relationship management is a personal, ongoing relationship.
• D)Very few companies today are engaged in customer relationship management.

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Definitions:

ECT

Electroconvulsive Therapy, a psychiatric treatment in which seizures are electrically induced in patients to provide relief from mental disorders.

RET

Rational Emotive Therapy, a form of psychotherapy emphasizing the role of rational thinking in emotional well-being.

Client-Centered Therapy

A form of psychotherapy developed by Carl Rogers that emphasizes providing a supportive emotional environment where clients can lead their process of healing.

Unconditional Positive Regard

An acceptance and support of a person regardless of what the person says or does, especially in a therapist-client relationship.