Which Tool Would Organizations Want to Use If Their Goal

question 185

Multiple Choice

Which tool would organizations want to use if their goal was to engage customers in collaborative dialogue for mutual benefits?

• A)societal marketing
• B)online forum
• C)social media
• D)social CRM

---

Definitions:

Reinforcements

In psychology, the process of encouraging or establishing a pattern of behavior by offering rewards or consequences.

Conditioned Response

A learned response to a previously neutral stimulus that becomes associated with an unconditioned stimulus.

Unconditioned Stimulus

In classical conditioning, a stimulus that naturally and automatically triggers a response without any need for prior learning.

Stimulus

An external or internal change that influences the activity of a living organism or one of its parts.