When Elements Combine to Form Compounds

question 93

Multiple Choice

When elements combine to form compounds:

• A)their properties are an average of all elements in the compound.
• B)their properties change completely.
• C)their properties do not change.
• D)their properties are completely random.
• E)none of the above

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Definitions:

Service Encounter

The interaction between a customer and a service provider during which a service is provided.

Service Quality

The assessment of how well a delivered service matches customers' expectations.

Tangibility

The attribute of being able to be touched, seen, tasted, felt, or smelled, often used in differentiating goods from services.

Service Quality

The degree to which a delivered service meets the expectations of the customer, often assessed through dimensions like reliability, assurance, tangibles, empathy, and responsiveness.