Services Cannot Be Stored,which Means They Are Heavily Dependent on Supply

question 77

Multiple Choice

Services cannot be stored,which means they are heavily dependent on supply and demand.This illustrates which of the following dimensions of services?

• A) Intangibility
• B) Heterogeneity
• C) Perishability
• D) Simultaneous production and consumption
• E) Quality

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Definitions:

Progressive Relaxation

A technique involving the tightening and then relaxing of different muscle groups to reduce physical tension and stress.

Virtual Reality Exposure Therapy

A form of psychotherapy that uses virtual reality technology to expose patients to simulations of their fears or traumatic memories as a way to treat anxiety disorders.

Counterconditioning Technique

A behavior therapy technique where an undesirable response to a stimulus is replaced with a more desirable response, often used in the treatment of phobias.

Anxiety-arousing Situation

Any circumstance that triggers feelings of anxiety or nervousness.