If a Service Provider Is Willing and Able to Provide

question 67

Multiple Choice

If a service provider is willing and able to provide prompt service,the company exhibits which of the following dimensions of service quality?

• A) Reliability
• B) Assurance
• C) Tangibles
• D) Empathy
• E) Responsiveness

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Definitions:

Leadership and Interpersonal Skills

These skills involve the ability to guide, motivate, and manage people effectively, while building strong workplace relationships.

Break Down Barriers

The act of overcoming obstacles or challenges that hinder progress or communication.

Peer Evaluations

The assessment of an individual's performance, contributions, or abilities by their colleagues or equals in a workplace or academic setting.

Popularity Contest

A derogatory term for a situation where success is determined more by likability or public opinion than by merit or performance.