A Quality Control Chart Is Used to Monitor the Customer

question 71

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. Over the last hundred sample means,one sample mean was outside a control limit. The process is ________.

• A)out of control
• B)in control
• C)highly variable
• D)showing an assignable cause

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Definitions:

Differentiation

The process of becoming different or developing in different directions; in developmental biology, it refers to the process by which cells become specialized.

Integration

Integration refers to the process of combining or incorporating separate units into a unified whole, often used in the context of social and cultural merging.

Conditional Response

A learned response to a specific stimulus in the environment through conditioning.

Conditional Stimulus

In classical conditioning, a previously neutral stimulus that, after being paired with an unconditioned stimulus, evokes a conditioned response.