A Quality Control Chart Is Used to Monitor the Customer

question 36

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last 50 sample means are randomly distributed between the upper and lower control limits. The process is ________.

• A)out of control
• B)in control
• C)improving
• D)showing assignable variation

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Definitions:

Announcer's

Pertaining to individuals who present or deliver information to the public, especially in broadcasting contexts like radio or television.

Children's

Pertaining to children; often used to signify possession, association, or relation to children, as in "children's books" or "children's health."

Thursdays

The fifth day of the week, following Wednesday and preceding Friday.

Farmers'

Refers to anything pertaining to farmers or agriculture, often indicating possession, such as farmers' markets or farmers' cooperatives.