A Quality Control Chart Is Used to Monitor the Customer

question 71

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. Over the last hundred sample means,one sample mean was outside a control limit. The process is ________.

• A)out of control
• B)in control
• C)highly variable
• D)showing an assignable cause

Understand the principles of ethics in organizational settings.

Distinguish between various influences on organizational behavior, including the impact of globalization.

Recognize the contributions of different disciplines to the field of organizational behavior.

Appreciate the importance of diversity and its impact on organizational performance.

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Definitions:

Unit Product Cost

The total cost to produce one unit of product, including direct materials, direct labor, and a portion of all overhead costs.

Variable Costing

A system in accounting that considers solely the changing costs associated with production (direct materials, direct labor, and variable manufacturing overhead) in the calculation of product prices.

Net Operating Income

Net Operating Income, often abbreviated as NOI, is a financial metric that calculates a company’s profit after subtracting operating expenses excluding taxes and interest.

Absorption Costing

Absorption costing is an accounting method that includes all manufacturing costs (direct materials, direct labor, and both variable and fixed manufacturing overhead) in the cost of a product.