A Quality Control Chart Is Used to Monitor the Customer

question 26

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last five sample means show a trend of increasing sample means. The process is ________.

• A)out of control
• B)in control
• C)improving
• D)showing chance variation

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Definitions:

Profit Sharing

A company policy of distributing a portion of its net profits to its employees, typically as a motivational tool and a means of fostering a sense of ownership and loyalty.

Start-up Costs

The initial expenses required to start a new business, including costs for legal fees, equipment, inventory, and marketing.

Skill Levels

The degrees of proficiency or competence in performing tasks or jobs, often categorized by beginner, intermediate, and advanced levels.

Skill-based Pay

Skill-based pay is a compensation system where employees are paid based on the number, variety, or complexity of skills and qualifications they possess, rather than solely on their job position or title.