A Quality Control Chart Is Used to Monitor the Customer

question 54

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last five sample means show a trend of decreasing sample means. The process is ________.

• A)out of control
• B)in control
• C)improving
• D)showing chance variation

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Definitions:

Demographic Variables

Characteristic factors used to segment populations for study, including age, gender, income level, race, employment, and others, to analyze changes or differences within a group.

Child Support Payments

Financial contributions that a noncustodial parent is required to make to support their children's living expenses.

Deadbeat Parents

Refers to parents who willfully neglect their financial responsibilities to their children, often failing to provide necessary support.

Court Order

A formal statement issued by a court that requires a person or entity to do or not do specific things.