A Quality Control Chart Is Used to Monitor the Customer

question 54

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last five sample means show a trend of decreasing sample means. The process is ________.

• A)out of control
• B)in control
• C)improving
• D)showing chance variation

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Definitions:

Termination Stage

The final phase in an employee's career with an organization, ending in leaving the company.

Selection Ratio

The ratio of the number of job openings to the number of applicants, indicating the level of competition for positions.

Applicants

Individuals who apply for a job or position within an organization.

Employment Interview

A formal meeting between a job applicant and employer to evaluate the applicant's qualifications and fit for a position.