A Quality Control Chart Is Used to Monitor the Customer

question 36

Multiple Choice

A quality control chart is used to monitor the customer wait time at a local call center. Sample means of five times are averaged and plotted over time. The last 50 sample means are randomly distributed between the upper and lower control limits. The process is ________.

• A)out of control
• B)in control
• C)improving
• D)showing assignable variation

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Definitions:

Bulbourethral Gland

The bulbourethral gland, also known as Cowper's gland, is a pair of pea-sized glands located at the base of the penis that secrete a clear fluid during sexual arousal.

Ejaculatory Duct

A duct through which semen is ejaculated, extending from the vas deferens to the urethra.

Seminal Vesicle

A pair of glands that open into the vas deferens near its junction with the urethra and secrete many of the components of semen.