An Investigation of the Effectiveness of a Training Program to Improve

question 6

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here. For a 0.05 significance level,what is the critical value?

• A)1.943
• B)1.895
• C)1.645
• D)2.447

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Definitions:

Ability To Complete

The capability or power to finish a task or reach the end of a process successfully.

Build Resilience

The process of developing the capacity to recover quickly from difficulties or adapt in the face of adversity.

Resilient

Capable of recovering quickly from difficulties or adapting well to change and stress.

Examples

Specific cases or instances used to illustrate a point, idea, or principle within various contexts.