An Investigation of the Effectiveness of a Training Program to Improve

question 6

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here. For a 0.05 significance level,what is the critical value?

• A)1.943
• B)1.895
• C)1.645
• D)2.447

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Definitions:

Theory

A system of ideas intended to explain something, based on general principles independent of the thing to be explained.

Comprehensive Model

A comprehensive model is an extensive and inclusive framework or theory that aims to explain a wide range of phenomena or variables within a particular domain.

Personality Constructs

Theoretical models or concepts used to describe and understand the various aspects and dimensions of human personality.

Assessment

The process of evaluating or measuring the knowledge, skills, abilities, or characteristics of an individual or group.