An Investigation of the Effectiveness of a Training Program to Improve

question 45

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here. What is the value of the test statistic?

• A)1.943
• B)1.895
• C)2.542
• D)2.447

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Definitions:

Liable

Bound by law or duty.

Contract

A legally binding agreement between two or more parties that outlines obligations and rights.

Negligent Hiring

A legal claim made against an employer for hiring someone who they knew, or should have known, was likely to behave in a dangerous or harmful manner.

Unreasonable Risk

A situation or condition that poses a higher than acceptable likelihood of harm or negative outcome.