An Investigation of the Effectiveness of a Training Program to Improve

question 45

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here. What is the value of the test statistic?

• A)1.943
• B)1.895
• C)2.542
• D)2.447

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Definitions:

Production Technique

Methods or processes used in the creation of goods or services, often focusing on increasing efficiency or quality.

Coordination Problem

Challenges that arise when parties involved in economic activity must align their plans and actions to effectively achieve their objectives.

Central Planning

An economic system where the government makes all decisions about the production and distribution of goods and services, often found in socialist economies.

Chain Reaction

A sequence of reactions where a reactive product or by-product causes additional reactions to take place, often leading to a self-sustaining series.