An Investigation of the Effectiveness of a Training Program to Improve

question 14

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences they computed (post-training survey score − pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results are shown here. For a 0.05 significance level,what is the decision regarding the hypothesis that the training was effective in improving customer relationships?

• A)Reject the null hypothesis and conclude that the training was effective.
• B)Reject the null hypothesis and conclude that the training was ineffective.
• C)Fail to reject the null hypothesis and conclude that the mean survey scores are the same.
• D)Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

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Definitions:

Arm Sling

A support garment for the arm or shoulder, often used to immobilize and protect an injured limb.

Patient's Fingers

Refers to the digits on the hands of individuals receiving medical care, often mentioned in the context of examinations or treatments.

Elevated

Raised or increased in level or amount.

Swelling

An abnormal enlargement or bulging caused by a buildup of fluid or inflammation in tissues or joints.