An Investigation of the Effectiveness of a Training Program to Improve

question 45

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here. What is the value of the test statistic?

• A)1.943
• B)1.895
• C)2.542
• D)2.447

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Definitions:

Bad-news Message

A communication that conveys unfavorable or disappointing information to the recipient.

Reasons Section

The reasons section of a document or presentation is where the rationale, grounds, or justification for certain views, decisions, or actions is elaborated upon.

Subordinate Refusal

The act of a lower-ranking employee or team member rejecting or declining directives or requests from their superior.

Techniques

Methods or strategies used to accomplish a task or solve a problem.