A Local Company Wants to Evaluate Their Quality of Service

question 23

Multiple Choice

A local company wants to evaluate their quality of service by surveying their customers. Their budget limits the number of surveys to 100. What is their maximum error of the estimated mean quality for a 95% level of confidence and an estimated standard deviation of 5?

• A)0.9604
• B)0.98
• C)1.96
• D)5%

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Definitions:

Ethical Violation

A breach of moral principles within a professional context, usually violating established codes of conduct.

Covert Observation

A research method where the subject(s) are unaware they are being observed to gather unbiassed and natural behavior.

Nonparticipant Observation

A research method in which the observer does not interact with the subjects during the observation period.

Internet Research

Research conducted via the internet, which includes collecting information online or conducting studies that utilize online tools.