Which of the Following Statements Is Not

question 36

Multiple Choice

Which of the following statements is not ?

• A) A balanced scorecard is an integrated set of performance targets, both financial and nonfinancial, that are derived from an organization's strategies about how to achieve its goals.
• B) Total quality management (TQM) seeks to continuously improve the government's ability to meet or exceed demands from customers who might be external, such as taxpayers and service recipients, or internal, such as the customers of an internal service fund.
• C) Service efforts and accomplishments (SEA) reporting links customer (taxpayer and other resource provider) satisfaction to improvements in the operating systems and processes used to provide goods and services.
• D) Customer relationship management (CRM) systems create an integrated view of a customer to coordinate services from all channels of the organization with the intent to improve the long-term relationship the organization has with its customer.

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Definitions:

Action/Willpower Stage

A stage in behavior change models focusing on the active effort to modify a habit or behavior through determination and self-control.

Preparation/Determination Stage

A phase in the Transtheoretical Model of change where individuals intend to take action to address a behavior or issue within the next 30 days.

Stage-Matched Intervention

A strategy in health and psychology that tailors treatment to the individual’s readiness to make a change.

Precontemplation Stage

The stage of the Stages of Change model where an individual is not yet considering change or is unaware of the need for change.