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Total Quality Management (TQM) Seeks to Continuously Improve an Organization's

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Total quality management (TQM) seeks to continuously improve an organization's ability to meet or exceed customers' demands, and, as such, is useful in a government setting as well as a business setting.


Definitions:

Rosa Parks

An African American civil rights activist known for her pivotal role in the Montgomery Bus Boycott, challenging racial segregation laws.

Montgomery Bus Boycott

A pivotal civil rights protest in 1955-1956 in Montgomery, Alabama, where African Americans refused to ride city buses to protest segregated seating, significantly advancing the civil rights movement.

American Belief

The set of values and principles that are generally held by the American people, including liberty, democracy, and equality.

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