Efficiency Measures, as the Term Is Used in the Service

question 60

Multiple Choice

Efficiency measures, as the term is used in the service efforts and accomplishments (SEA) literature, can be described as:

• A) Measures that relate the quantity or cost of resources used to units of output.
• B) Measures that relate to the amount of financial and nonfinancial resources used in a program or process.
• C) Measures that relate costs to outcomes.
• D) Measures that reflect either the quantity or quality of a service provided.

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Definitions:

Outsource Production

The practice of delegating production or manufacturing processes to external firms, often to reduce costs or access specialized skills.

Fixed Costs

Costs that do not change with the amount of goods or services produced or sold, such as rent, salaries, or insurance.

Flash Frozen

A method of preserving food by rapidly freezing it to minimize ice crystal formation and retain quality.

Fixed Costs

Expenses that do not change with the volume of production or sales and must be paid regardless of the business activity level.