The Philosophical Leaders of the Quality Movement, Philip Crosby, W

question 68

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

• A) Quality is free
• B) Leadership from senior management
• C) Customer focus
• D) Total involvement of the workforce
• E) Continuous improvement

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Definitions:

Substitute Resources

Alternative resources that can be used in place of another in the production process, often in response to changes in price.

Domestic-born Workers

Employees who are born in the country where they are working, as opposed to foreign-born workers.

U.S. Census Bureau

A principal agency of the U.S. Federal Statistical System, responsible for producing data about the American people and economy.

Illegal Immigrants

People who enter or reside in a country without the necessary permissions or violating immigration laws.