The Philosophical Leaders of the Quality Movement, Philip Crosby, W

question 29

Multiple Choice

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

• A) Fourteen steps for quality management
• B) Quality is free
• C) Customer focus
• D) Zero defects
• E) Six Sigma

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Definitions:

Expected Return

Expected return is the anticipated amount of profit or loss an investment is projected to generate, based on historical or forecasted performance.

Warrants

Warrants are a type of security that gives the holder the right to purchase a company’s stock at a specific price until the expiration date.

Long-term Call Options

Financial derivatives granting the holder the right, but not the obligation, to buy a security at a fixed price within a specific long-term period.

Exercise Price

The price stated in the option contract at which the security can be bought (or sold). Also called the strike price.